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Safety Best Practices and Security Tips

Your security is our priority. Online scammers can impersonate employees of trusted services you use, including impersonating sFOX employees or representatives to trick you into sending crypto or sharing personal info.

We do not use Instagram and will never message you asking for money or wallet access. When in doubt, verify and don’t rely on appearances or urgency.

If you’ve been approached by someone claiming to be from sFOX, get in touch with our support team by filling out this contact form or by starting a chat here.

To protect you and your digital assets, start with these best practices:

1. Use Strong, Unique Passwords and Enable Two-Factor Authentication (2FA)

Create complex passwords that are difficult to guess, avoiding personal information or common words. Always enable 2FA, preferably using an authenticator app or hardware key rather than SMS – to add an extra layer of security to your accounts. This makes unauthorized access much more difficult, even if your password is compromised.

2. Store Crypto in Cold (Hardware) Wallets for Long-Term Holdings

For significant or long-term holdings, use hardware wallets (cold storage) like Ledger or Trezor. These keep your private keys offline, protecting them from online hacks and malware. Only keep small amounts in hot wallets for daily transactions and never share your seed phrase.

3. Be Vigilant Against Phishing and Scams

Double-check URLs before clicking, bookmark official crypto sites, and never enter sensitive information on suspicious websites. Be wary of unsolicited emails, links, and attachments, and always verify the authenticity of any communication related to your crypto assets. Do NOT trust strangers promising your lucrative returns until you have verified who they are. Do not send any funds to persons claiming to be associated with sFOX until you verify their identity with us.

4. Regularly Back Up Wallets and Secure Recovery Phrases

Back up your wallet data and recovery/seed phrases in multiple secure, offline locations (such as encrypted USB drives or paper stored in a safe). This ensures you can recover your assets if your device is lost or damaged.

5. Keep Software, Wallets, and Devices Updated and Secure

Always use reputable exchanges and wallets with robust security features. Regularly update your wallet software, hardware wallet firmware, and any devices you use for crypto transactions to patch vulnerabilities. Consider encrypting your devices and using secure networks to further reduce risk.