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Any complaints regarding sFOX may be sent to 1712 Pioneer Avenue, Cheyenne, WY 82001 or through email at clientservices@sfox.com. Your inquiry will be reviewed and replied to within 24 hours.
sFox Client Support may also be reached via telephone at 877 888 7369.
Online
You can file a complaint online at myportal.dfs.ny.gov. You can create an account if you don’t already have one.
By mail
You can mail a complaint to the DFS Consumer Assistance Unit at 1 State Street, New York, NY 10004 or 1 Commerce Plaza, Albany, NY 12257.
By phone
You can call the Consumer Help Unit at (877) 226-5697 Monday through Friday from 9 AM to 5 PM.
By fax
You can fax a completed Report Fraud Form to (212) 709-3555.
Law enforcement
Criminal subpoenas and official requests for criminal matters should be submitted via email to legal@sfox.com.
sFOX, Inc. is a licensed Money Services Business registered with FinCEN in the United States, MSB Registration Number 31000266509619. SAFE Trust Co., an affiliate of sFOX, is a Wyoming trust regulated by the Wyoming Division of Banking. The risk of loss in trading crypto currencies can be substantial and you should carefully consider whether such trading is appropriate in your particular circumstances. The material published on this website is for informational purposes only and is not intended to, and should not be taken to, constitute investment, tax, legal or other advice by sFOX, Inc or its affiliates.
